About Us Elite Lighting is completely dedicated to your total satisfaction. We aim to provide our customers with the largest selection, the best prices, and unparalleled customer support. If you have any suggestions or comments please email us at enquiries@elitelighting.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked a few details that we need to be able to satisfy your order. We require a 10% deposit for each model ordered. Full payment is required for items under £200 including VAT. Balance of invoice due will be notified to you prior to shipping. All goods must be fully paid by debit or credit card and cheques cleared prior to any goods being dispatched or collected. We accept credit cards via a secure online transaction and we also accept cheques made payable to Elite Lighting. You may send your information via, fax, post or over the Internet.

Shipping And Handling For orders over £200 inc vat for UK mainland deliveries the shipping and handling charge will be refunded. Deliveries to the Channel Islands, Ireland, Scottish Isles, Scilly Isles and other offshore UK addresses will be charged at cost. All our light fittings are delivered by company transport in the United Kingdom but recognised carriers may sometimes be used. We normally deliver Monday - Friday up until 5pm but customers can specify if required exact timing (e.g. mornings only or Saturday delivery) but a separate additional delivery charge will apply for these services. Orders from all EU member states and International are welcome and are based on weight or volume and if your order exceeds our shipping table online, please contact us for a competitive shipping price. All our light fittings are delivered by recognised international carriers UPS, FedX, Parcelforce, Parceline, Business Post. Please advise Elite Lighting of any transit damage or shortage within 7 days of arrival, so that we can put the matter right ASAP. Please note any exterior damage to the package and when you sign for the consignment please include 'carton received damaged, contents unexamined'.

Delivery Schedule All orders are normally delivered within 7-14 days. In any event, orders will always be delivered within 28 days, unless a longer timescale has been agreed. Non delivery of Goods must be advised in writing to Elite Lighting within a reasonably amount of time upon receipt of delivery advice note.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Backorder items are not charged until they are ready to ship.

Tax Charges For orders in the UK or the European Union, 17.5% VAT is added subject to changes in taxation. All other orders are VAT free and you should click the exempt button to reduce VAT to zero. Please note our prices and shipping costs do not include Import Duty if applicable to your country. Further information for your destination can be forwarded to you by us on this subject if requested. Our VAT Registration No GB 378 4788 82

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Goods paid for by debit or credit card can only be dispatched to the cardholder's usual billing address.

Guarantee In accordance with the Law you have a 7 day 'cooling off period' in which you have the right to cancel your purchases and receive a full refund. You do not need to give a reason for cancelling your purchases. We are obliged to refund your payment in full within 30 days of your cancellation. Please notify us in writing within 7 working days. Excluded from this provision are goods made, supplied or modified to the customer's own specification. If a customer is unhappy with his/her goods immediately after receiving them, he/she should telephone Elite Lighting without delay, to discuss concerns and the options available for "putting the matter right". Products can usually be quickly replaced or alternative goods chosen and supplied. However, if we are unable to offer a rapid solution that satisfies the customer, the customer has the option to cancel and claim a refund. Excluded from this provision are goods made, supplied or modified to the customer's own specification.Any goods being returned, need to be unused and in perfect condition. They must be safely packed in the original packing and include all instructions and enclosures. Customer pays carriage return charges.

Reaching Us If you need to reach us, please email us on enquiries@elitelighting.co.uk, alternatively, you can telephone us on 020 8639 0050, fax us on 020 8639 0051 or write to us at: Elite Lighting, 7 Goodwood Parade, Upper Elmers End Road, Beckenham, Kent, BR3 3QZ, United Kingdom.

Privacy Policy Elite Lighting do not disclose buyer's information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping basket once you have selected an item.